CVP Development and Scripting Part 2 (CVPDS-2) - Outline

Detailed Course Outline

Module 1: JavaScript: Add an incredible amount of functionality that was not formerly available:

  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
  • Math functions: round, floor, ceiling, truncate, random numbers, etc.)
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables

Module 2: REST Web Service calls and XML: Learn to work with RESTful web services

[*]Testing RESTful web service interface in a Web Browser using Rest Client Extension [*]Learn XPath syntax to parse XML response and using free online tools [*] How to use the Studio REST Client Element and to parse XML responses in Studio [*]Fetchtimeout and Fetchaudio review [/list]

Module 3: REST Web Service calls and JSON:

  • Learn JSON syntax, how to parse JSON responses, and test using free online tools
  • Use the Studio Rest Client element and JavaScript in Studio to parse JSON results

Module 4: SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services

  • SOAPUI to test web service connection outside of Studio
  • Using the Studio Web Services Element

Module 5: Database: Use the SQL Database element in Studio

  • Select data and execute stored procedures on a SQL-based database
  • Select multiple rows into XML and parse the result
  • Event Handling to catch exceptions and switch to backup database

Module 6: Modularization and Multiple applications

  • SubFlows - Subroutines (or ‘functions) for reusability and readability
  • Subdialogs - Calling another Studio application as a subroutine
  • Application Transfers - Go to another Studio application without returning

Module 7: Event Handling: Adding event handling globally, in subflows, or element-level

  • LastException variable
  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
  • Creating an Error Element to catch any unhandled exceptions
  • Use Cisco Log Parser Tool

Module 8: Speech Recognition: Working with Nuance Speech Recognition

  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)