Detailed Course Outline
1: Cisco Unified Intelligence Center Overview
Provide a comprehensive overview of the Cisco Unified Intelligence Center.
- Introducing Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Primary Goal
- Cisco Unified Intelligence Center Deployment Models
- High-Level Architecture
- Personalizing Reports
- Operation, Administration, Maintenance, Provisioning
- Using Cisco Unified Intelligence Center
- Working with Stock Reports
- Dashboards
- Managing Cisco Unified Intelligence Center Components
- Cisco Unified Intelligence Center Controller
- About the Administration Console
- About Cisco Unified Intelligence Center Super User Roles
- About Devices
- Control Center Drawer
- Cluster Configuration Drawer
- Network Management Drawer
- Tools Drawer: RTMT
- Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
- Understanding Cisco Unified Intelligence Center Deployment Considerations
- Report and Database Compatibility
- Deployment Models
- Cisco Unified CCE Databases and Data Type Availability
- Cisco Unified Intelligence Center Sizing Considerations
- Member Nodes
- Database Replication: Multiple Nodes
- Understanding Cisco Unified Intelligence Center Security and License Types
- Licensing
- Sizing Tool
- Licensing Compared to Feature Sets
- Reporting: Template Modification
- Report and Report Definitions
- Value Lists and Collections
- Security from Within Cisco Unified Intelligence Center
- User List
- User Groups
2: Cisco Unified Intelligence Center Installation, Administration, and Security
Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
- Installing Cisco Unified Intelligence Center
- Before You Install Cisco Unified Intelligence Center
- Installation Process
- Logging Into Cisco Unified Intelligence Center
- Applying the License File
- Define a New Member Node
- LAB: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
- Understanding Cisco Unified Intelligence Center Administration
- Administration User Management
- Managing Devices
- Control Center
- Report Scheduler Email Settings
- Cisco Unified CCE User Integration
- Managing Users and Security in Cisco Unified Intelligence Center
- Security Model: Authentication
- User Security
- Predefined Cisco Unified Intelligence Center Objects
- Permissions for Objects
- Adding a User
- Adding a User Group
- Log In the New Users
- Security Use Cases
- Best Practices for User Security
- LAB: Managing Users and Security in Cisco Unified Intelligence Center
3: Cisco Unified Intelligence Center Reports
Identify and discuss the reporting properties of Cisco Unified Intelligence Center.
- Running Cisco Unified Intelligence Center Reports
- Real-Time vs. Historical Reports
- Stock Reporting Templates: Unified CCE
- Review: Cisco Unified Intelligence Center Deployed with Unified CCE
- Set Up Unified CCE as a Data Source
- Run a Unified CCE Stock Report
- Available Stock Reports: Unified CVP
- Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
- Run a Unified CVP Stock Report
- LAB: Running a Stock Report
- Using Value Lists and Collections
- What Are Value Lists and Collections?
- Associate a Value List with a Report: Database Query
- Cisco Unified Intelligence Center Query Types
- Associate a Value List with a Report: Anonymous Block or Stored Procedure
- Create a Collection
- Collection Types
- Management and Security
- LAB: Creating Value Lists and Collections
- Using Permalinks
- What Is a Permalink?
- Report Permalinks
- Dashboard Permalinks
- LAB: Creating Permalinks
- Modifying Cisco Unified Intelligence Center Stock Reports
- How Reports Can Be Modified
- Creating a Copy of a Stock Report
- Modifying the New Report
- LAB: Modifying a Stock Report
4: Cisco Unified Intelligence Center Custom Reporting
Provide a detailed description of how custom reports from normal data sources (Unified CCE and CVP) and new data sources can be created to meet specific customer requirements.
- Understanding Cisco Unified CCE Key Concepts
- WebView vs. Unified Intelligence Center
- Characteristics of Unified CCE Data
- Why Report Data Can Differ
- Importance of Configuration and Scripting
- Using Report Definitions
- Report Definitions and Reports
- Create a Report Definition
- LAB: Creating a Simple Report Definition
- Creating a New Cisco Unified Intelligence Center Report
- Knowing Your Data Source
- Reporting in a Multichannel Environment
- Creating a New Report
- Creating a New Report Definition and Report
- Creating a Dashboard
- Creating New Data Sources
- LAB: Creating a Custom Report
- Searching Call Detail Records
- Call Detail Records
- Importing a Report
- Exporting a Report
- LAB: Searching Call Detail Records