Detailed Course Outline
Module 1: Fundamental Architecture for the Help Desk Role
- Citrix Site Infrastructure and Deployment Models
- The Help Desk Role in the Fundamental Architecture
- Problem Resolution Methodology
- The Help Desk Role Goals
Module 2: Citrix Director and its role in Help Desk Support
- Citrix Director Role and Purpose
- Access to Director for Help Desk Administrators
- Common Director Monitoring Tasks
- Common Help Desk Administrator Troubleshooting Tasks
Module 3: Providing and Troubleshooting End User Access
- End User Access Overview
- Components in the Access and User Layers
- Support End User Access
Module 4: Citrix Workspace App
- Workspace App Types
- Deploying Citrix Workspace app
- Pass though Authentication
- Supporting Citrix Workspace App
Module 5: App and Desktop Launch
- FlexCast Architecture
- User Sessions
- App and Desktop Launch Process
- Supporting the App and Desktop Launch Process
Module 6: HDX Session - User Experience
- User Profiles
- HDX Technologies
- Supporting User Sessions
Module 7: Printing
- Introduction to Printing
- Printing Components Overview
- Supporting Printing