Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115) - Outline

Detailed Course Outline

Module 1: Fundamental Architecture for the Help Desk Role

• Citrix Site Infrastructure and Deployment Models
• The Help Desk Role in the Fundamental Architecture
• Problem Resolution Methodology
• The Help Desk Role Goals

Module 2: Citrix Director and its role in Help Desk Support

• Citrix Director Role and Purpose
• Access to Director for Help Desk Administrators
• Common Director Monitoring Tasks
• Common Help Desk Administrator Troubleshooting Tasks

Module 3: Providing and Troubleshooting End User Access

• End User Access Overview
• Components in the Access and User Layers
• Support End User Access

Module 4: Citrix Workspace App

• Workspace App Types
• Deploying Citrix Workspace app
• Pass though Authentication
• Supporting Citrix Workspace App

Module 5: App and Desktop Launch

• FlexCast Architecture
• User Sessions
• App and Desktop Launch Process
• Supporting the App and Desktop Launch Process

Module 6: HDX Session - User Experience

• User Profiles
• HDX Technologies
• Supporting User Sessions

Module 7: Printing

• Introduction to Printing
• Printing Components Overview
• Supporting Printing