VMware Workspace ONE: UEM Bootcamp [V21.x] (WS1UEMBC21)

Detailed Course Outline

Course Introduction

• Introductions and course logistics
• Course objectives

Platform Architecture

• Summarize the features and functionality of Workspace ONE UEM
• Outline the benefits of leveraging Workspace ONE UEM
• Recognize the core and productivity components that make up the Workspace ONE UEM platform

Administration

• Explain the features and functions of Workspace ONE Hub Services
• Summarize hierarchical management structure
• Navigate and customize the Workspace ONE UEM console
• Outline account options and permissions

Enterprise Integrations

• Outline the process and needs to integrate with directory services
• Explain certificate authentication and practical implementation with Workspace ONE
• Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console

Onboarding

• Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
• Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
• Enroll an endpoint via the VMware Workspace ONE® Intelligent Hub app
• Summarize platform onboarding options

Managing Endpoints

• Explain the differences between device and user profiles
• Describe policy management options for Windows 10 and macOS

Alternative Management Methods

• Describe the function and benefits of device staging
• Configure product provisioning in the Workspace ONE UEM console
• Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices

Applications

• Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
• Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
• Describe the benefits of using Apple Business Manager Content integration
• Describe the benefits of using server-to-client software distribution
• List the functions and benefits of the VMware Workspace ONE® SDK kit

Device Email

• Outline email clients supported by Workspace ONE UEM
• Configure an Exchange Active Sync (EAS) profile in the Workspace ONE UEM console
• Configure Workspace ONE® Boxer settings
• Summarize the available email infrastructure integration models and describe their workflows

Content Sharing

• Describe the benefits of using Content Gateway and the Content Gateway workflows
• Describe the benefits of integrating content repositories with Workspace ONE UEM
• Configure a repository in the Workspace ONE UEM console

Maintenance

• Identify console tools that support maintenance
• Analyze how to implement compliance policies to protect environmental security
• Outline features and functions enabled by Workspace ONE Assist

Intelligence and Automation

• Outline the functionality enabled by VMware Workspace ONE® Intelligence™
• Summarize and deploy automation
• Describe the functions and benefits of using compliance policies
• Explain the use-case for Freestyle Orchestrator and understand Freestyle Workflows
• Outline the capabilities of sensors and scripts and the steps for creating them

Fundamentals of Troubleshooting UEM

• Outline software troubleshooting logic and support methods
• Explain how knowing the core components process flows can help troubleshoot product issues
• Explain how knowing the integrated components process flows can help troubleshoot product issues
• Identify different Workspace ONE UEM log files

UEM Console Troubleshooting

• Outline the best practices for Workspace ONE UEM console issue troubleshooting
• Identify common group management and assignment-related issues
• Outline common Workspace ONE UEM console system setting and roles issues
• Understand how analytic events can be used to identity platform errors
• Summarize the steps of collecting and analyzing Workspace ONE UEM console logs

Integration Troubleshooting

• Outline the common enterprise integrations in Workspace ONE UEM
• Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services integration
• Identify directory user and groups synchronization issues
• Troubleshoot issues related to certificate authority integration
• Explain VMware Workspace ONE® Access™ integration and Workspace ONE Intelligent Hub troubleshooting techniques

Endpoint Troubleshooting

• Compare the endpoint connection topology in Workspace ONE UEM
• Outline useful tools and resources for endpoint troubleshooting
• Summarize the best practices for device enrollment troubleshooting
• Explain device connectivity troubleshooting techniques
• Understand how to identify and resolve profile-related issues
• Identify common compliance policy issues and potential root causes

Application Troubleshooting

• Understand different types of applications and troubleshooting scoping questions
• Review application management configurations
• Summarize the general tools and resources for application troubleshooting
• Describe the general logic of troubleshooting public applications
• Understand Internal application issues and potential causes.
• Explain purchased application troubleshooting techniques

Email Troubleshooting

• Review different email architecture and workflows
• Summarize common errors associated with email profiles
• Identify tools and resources for email troubleshooting
• Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques
• Outline PowerShell integration issues and techniques to address them

UAG And Edge Service Troubleshooting

• Review UAG architecture and edge service workflows
• Understand UAG general configurations
• Explain how to utilize UAG-related troubleshooting tools and recourses
• Identify and resolve common Content Gateway on UAG issues
• Summarize VMware Tunnel™ on UAG troubleshooting techniques

Additional Troubleshooting Tools

• Describe how Self-service Portal helps administrators and empowers end-users to solve issues
• Understand how Workspace ONE Assist can help endpoint troubleshooting