Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Prices & Delivery methods

Online Training
Modality: L

Duration 5 days

Price
  • Eastern Europe: 2,625.— €
  • Cisco Learning Credits: 43
Classroom Training
Modality: C

Duration 5 days

Price
  • Eastern Europe: 2,625.— €

  • Cisco Learning Credits: 43
 

Schedule

English

7 hours difference

Online Training Time zone: Central Standard Time (CST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.