
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
Who should attend
- Customer
- Employee
- Channel Partners/Resellers
Prerequisites
- Working knowledge of Windows 2003 Server, Windows XP
- Basic knowledge of SQL Server 2000
- Basic knowledge of WebLogic and WebLogic Domains
- Basic knowledge of IIS
- Unified Contact Center Enterprise (Unified CCE), Hosted or Unified ICM Architecture and Configuration
- Working knowledge of:
- ICM features
- ICM components and architecture (how each component connects with one another to form the Enterprise system)
- ICM installation
- System IPCC features and installation
- Setting up a voice script in ICM
- Working with ICM Script Editor to configure routing scripts
- Configuration of Call Manager to interface with ICM
Course Objectives
Course Content
- Feature Overview
- Architecture / Installation
- User Management
- The Knowledge Base
- General Administration and Workflows
- The E-Mail Agent
- The Integrated System
- Unified Contact Center Enterprise Configuration
- Unified WIM
- Monitoring and Reporting
- Troubleshooting
Online Training
Duration 5 days
Price (excl. tax)
- Eastern Europe: 2,625.— €
Classroom Training
Duration 5 days
Price (excl. tax)
- Eastern Europe: 2,625.— €
- Turkey: 2,390.— €
- Bulgaria: 2,390.— €
- Croatia: 2,390.— €
- Lithuania: 2,390.— €
- Romania: 2,390.— €
- Serbia: 2,390.— €
- Slovakia: 2,390.— €
Currently there are no training dates scheduled for this course.