Course Overview
Dynamics 365 Commerce functional consultants set up and use the application functionality in Microsoft Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role.
Who should attend
The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.
Prerequisites
Before attending this course, students must have:
- Core Microsoft Dynamics 365 skills (or MB-300 certification)
- General understanding of Commerce principles
Course Objectives
- Configure Dynamics 365 Commerce Headquarters
- Configure products, prices, discounts, loyalty, and affiliations
- Manage Point of Sale (POS) in Dynamics 365 Commerce
- Configure and Manage Dynamics 365 Commerce call centers
- Manage e-commerce
Course Content
- Get started with Dynamics 365 Commerce
- Configure Commerce Headquarters
- Products and Merchandising
- Retail Pricing
- Loyalty and customer experience
- Point of sale
- Configure and work with call centers in Dynamics 365 Commerce
- Work with E-Commerce in Dynamics 365 Commerce
- Manage order fulfillment and inventory in Dynamics 365 Commerce
- Work with Dynamics 365 Fraud Protection
English 
Spanish 
Portuguese