Microsoft Dynamics 365 Commerce Functional Consultant (MB-340T00)


Course Overview

Dynamics 365 Commerce functional consultants set up and use the application functionality in Microsoft Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role.

Who should attend

The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.


Before attending this course, students must have:

  • Core Microsoft Dynamics 365 skills (or MB-300 certification)
  • General understanding of Commerce principles

Course Objectives

  • Configure Dynamics 365 Commerce Headquarters
  • Configure products, prices, discounts, loyalty, and affiliations
  • Manage Point of Sale (POS) in Dynamics 365 Commerce
  • Configure and Manage Dynamics 365 Commerce call centers
  • Manage e-commerce

Course Content

  • Get started with Dynamics 365 Commerce
  • Configure Commerce Headquarters
  • Products and Merchandising
  • Retail Pricing
  • Loyalty and customer experience
  • Point of sale
  • Configure and work with call centers in Dynamics 365 Commerce
  • Work with E-Commerce in Dynamics 365 Commerce
  • Manage order fulfillment and inventory in Dynamics 365 Commerce
  • Work with Dynamics 365 Fraud Protection

Prices & Delivery methods

Online Training
Modality: L

Duration 4 days

Price (excl. tax)
  • Eastern Europe: 1,000.— €
Classroom Training
Modality: C

Duration 4 days

Price (excl. tax)
  • Eastern Europe: 1,000.— €



7 hours difference

Online Training Time zone: Eastern Standard Time (EST)

8 hours difference

Online Training Time zone: Central Standard Time (CST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.