ITIL® 4 Strategist Direct, Plan & Improve (DPI) (ITIL4DPI)

 

Who should attend

This course is for managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Prerequisites

ITIL 4 Foundation Certification Course with Exam

Course Objectives

After completing this course, students will be able to:

  • Key Concepts of DPI.
  • Understanding ‘scope’ and applying DPI.
  • The role of governance, risk, and compliance (GRC) and the service value.
  • Continual improvement.
  • Organizational Change Management (OCM) and Communication.
  • Measurement and reporting in DPI.
  • DPI values streams and practices.

Course Content

This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

Students will also receive an exam voucher with this course. The exam is a total 40 multiple choice questions and you will have 90 minutes to complete it. You must get at least 28 questions correct in order to pass. The exam is administered by PeopleCert and can be scheduled on any date after completion of the course. Students will also attain 18 professional development units (PDUs) for Project Managers.

Online training
Modality: U

Süre 3 Gün

Classroom training
Modality: G

Süre 3 Gün

Kurs tarihleri

Ingilizce
2 hours difference
Online training saat dilimi: British Summer Time (BST)
Online training saat dilimi: British Summer Time (BST)
3 hours difference
Online training saat dilimi: Greenwich Mean Time (GMT)
Online training saat dilimi: Greenwich Mean Time (GMT)
8 hours difference
Online training saat dilimi: Central Daylight Time (CDT)
Instructor-led Online Training:   Instructor-led Online Training WebEx aracılığıyla VoIP ortamında gerçekleştirilir. Herhangi bir online kurslar hakkında sorularınız varsa, bize bu numaradan +49 (0)40 25334610 ulaşabilir veya e-mail ile info@flane.de iletişime geçebilirsiniz.
This is a FLEX course, which is delivered both virtually and in the classroom.
Italya
Online training This is an İtalyanca language FLEX course.   saat dilimi: Europe/Rome Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.