Who should attend
This course is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.
Students are required to have successfully attained their ITIL 4 Foundation certificate.
After completing this course, students will be able to:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’.
- Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.
ITIL4 Specialist: High Velocity IT explores the convergence between business and IT, providing candidates with a specialized insight into the ways in which digital organizations and digital operating models function through a fast-paced environment.
By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organizations to make the right investments, in order to meet and exceed business goals.
Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimize end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems.
This module covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimization to radical transformation.