ITIL® Release, Control and Validation (ITILRCV)

 

Who should attend

Change Managers, Release and Deployment Managers, Configuration Managers, Service Validation and Testing, Service Asset Management, Request Fulfillment, Service Evaluation and Knowledge Management, IT Managers and DIrectors, Network Managers, Infrastructure Managers

Prerequisites

!IT-ITILF certificate

Course Objectives

  • Understanding Service Management as a Practice and Service Transition principles, purpose and objectives
  • Better understanding the critical role of Release Control and Validation in service provisioning and understanding of how in-scope processes interact with other Service Lifecycle processes
  • Change Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Release and Deployment Management
  • The activities, methods and functions used in each of the Release, Control and Validation processes
  • The application and measurement of Release Control and Validation processes, activities and functions to achieve operational excellence
  • Importance of IT Security
  • Understanding technology and implementation requirements
  • Challenges, critical success factors and risks

Follow On Courses

Course Content

This official five day ITIL capability course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Key areas will ensure for properly planning for service transitions, build, test and deploy releases, assess changes, validate changes before going into production, evaluate changes once they are in operation to ensure benefits have been realized while mitigating risk, while transferring knowledge through effective and efficient Configuration and Knowledge Management systems.

Classroom training
Modality: G

Süre 5 Gün

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