Detailed Course Outline
Hardware Overview
- Trusted Reference Configurations
- Specification-Based Hardware Support for UCS
- Specification-Based 3rd party Hardware Support
Prerequisites
- ESXi tips & tricks
Standard vs Cisco customized
- ESXi ISO images
- Manage UC installation images
Unified Communication Applications
- Planning and Design
- Cisco Unified Communications Manager
- Messaging 1 (Unity Connection)
- Messaging 2 (Unity)
- Cisco Unified Presence (CUP) Server
- Contact Center Applications
- Migrating from physical to virtual
Operations and Maintenance
- Upgrading UCS B series
- Upgrading UCS C series
- Upgrading Hypervisor (ESXi)
- Upgrading VMware Tools
Monitoring & Troubleshooting
- Out-of-Band Hardware Monitoring
- In-Band Real-Time Hardware Monitoring
- In-Band Historical Hardware Monitoring
Migrations and Upgrades
- Windows to Appliance Model
- Appliance to Appliance Model
- Refresh Upgrade Model
Course Labs
- Preparing VMware to host UC applications (OVA Templates)
- Installing CUCM (including VMware Tools)
- Creating a CUCM cluster
- Installing Unity Connection
- Adding non-UC VMs (MS LDAP)
- Installing and integrating a CUP server
- UCCX installation
- High Availability
- Migrating UC applications to a virtual environment