Detailed Course Outline
Cisco Unified Computing System Servers
- Explain Cisco UCS C-Series server and components
- Setup, access, and maintain the Cisco UCS C-Series servers
Cisco Unified Communications Virtualization
- Explain VMware ESXi 5.x
- Setup, deploy, and maintain VMware ESXi for Cisco Unified Communications applications
- Describe and license VMware ESXi
- Describe storage and networking in VMware
- Describe virtual resources required for Unified Communications deployments
- Describe Cisco OVA templates for Cisco Unified Communications applications
- Create virtual machines for Cisco Unified Communications installations
- Size and design Unified Communications in a virtualized deployment
Cisco Unified Communications Manager
- Size and design a call processing deployment
- Setup and license Cisco Unified Communications Manager using Enterprise License Manager (ELM)
- Describe gateways and their protocols
- Describe dial plan components including, call routing logic, digit manipulation, and location-based CAC for voice and video calls
- Register phones and synchronize users from LDAP server
- Describe media resources for conferencing, transcoding, MOH, and others
- Setup trunk connection to SIP service provider
- Implement Extension Mobility, call coverage, and Mobile Connect (Single Number Reach)
Cisco Unity Connection
- Size and design a voice messaging deployment
- Integrate Cisco Unity Connection with Cisco Unified Communications Manager
- Setup Templates and Class of Service
- Synchronize users from LDAP server and Cisco Unified Communications Manager
- Configure dial plans, call routing, and call handlers
- Configure Unified Messaging
Cisco Unified IM and Presence
- Size and design a presence deployment
- Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
- Deploy Cisco Jabber for deskphone and softphone mode
- Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
- Setup Cisco Unified Communications Manager User Data Service (UDS) as a contact source
- Message archiving and compliance
- Cisco Unified IM and Presence Federation
Cisco Prime Collaboration
- Overview of Cisco Prime Collaboration and modules
- Present features of Cisco Prime Collaboration
- Design and deploy Cisco Unified Communications with Cisco Prime Collaboration
- Setup Cisco Prime Telephony Self-Care Portal for subscribers
Lab Exercises
Configure Cisco Unified Communications Manager
- Implement a dial plan and register phones
- Synchronize users from LDAP server
- Connect to a SIP cloud
- Implement mobility features
- Configure media resources
- Implement daily automated backups
Configure Cisco Unity Connection
- Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and ELM
- Configure system settings
- Synchronize users from LDAP server and Cisco Unified Communications Manager
- Configure call handling and routing, message notification, and automate backups
- Set up Unified Messaging
Configure Cisco Unified IM and Presence
- Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
- Deploy Jabber for deskphone and softphone mode
- Configure voice messaging integration and desktop sharing
- Configure message archiving and compliance
- Implement Cisco Jabber on smartphones and tablets (BYOD)
Manage Cisco Unified Communications deployment with Cisco Prime Collaboration
- Integrate the existing Cisco Unified Communications applications with Cisco Prime Collaboration
- Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
- Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
- Configure disaster recovery options