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Instructor-led Online Trainings
Technical Information
to ensure a trouble-free start and
execution of your online training!
Thank you for taking a few minutes to familiarize yourself with the training process as well as the technical requirements.
Overview
We use Cisco WebEx or Microsoft Teams for our online trainings.
After booking your online training, you will receive your access data at least 10 days prior to training start via e-mail. This will include a link and a password as well as other information such as training times.
The virtual classroom will be opened for you at least 30 minutes prior to training start.
Please make sure to enter the virtual classroom on the first day of the training at least 15 minutes prior to training start!
This way we can ensure a trouble-free start for all participants.
Please use this timeframe to check your audio and video device configurations.
Detailed information on this can be found in the tutorial section of this website.
In case your training lasts more than one day, please take note of the start time of the first day, as it might differ from the other days.
System Requirements
Prior to class start, please make sure that the following system requirements are met.
General
- stable internet connection
- high-quality audio input and output functionality
- optional: camera
We highly recommend using a second screen!
Show WebEx requirementsHide WebEx requirements
WebEx
Microsoft Windows
System:
- Intel Dual-Core CPU 2. xx GHz or AMD processor (2 GB RAM recommended)
- Java is not required for Mozilla Firefox und Google Chrome users
OS:
- Windows 7 32 Bit/64 Bit
- Windows 8 32 Bit/64 Bit
- Windows 8.1 32 Bit/64 Bit
- Windows 10
Browser for Web App:
- JavaScript and cookies activated
- Java is not required for Mozilla Firefox and Google Chrome.
- Edge 25 / EdgeHTML 13
- Chrome 65 or higher
- Firefox 48 or higher
MAC OS X:
System:
- Intel CPU-based (at least 2 GB RAM)
OS:
- Mac OS 10.13
- Mac OS 10.14
- Mac OS 10.15
Please note: Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. The dependency on Java has been removed. Instead, the user is prompted to install a small plug-in that, once installed, takes care of installing the Meeting application and then starts the meeting.
Browser for Web App:
- JavaScript and cookies activated
- Oracle Java 6 to Oracle Java 8
- Safari 11 or higher
- Chrome 65 or higher
- Firefox 48 or higher
Linux
System:
- Intel or AMD x86
- Oracle Java 6 up to Oracle Java 8, libstdc ++ 6.0, GNOME / KDE window system
OS:
- Ubuntu 12.x and 14.x (gnome) (32 Bit)
- Red hat 5, 6 (32 Bit)
- Open SuSe 13.1, 13.2 (32 Bit)
- Fedora 19, 20 32 Bit/64 Bit
Browser für Web-App:
- JavaScript and cookies activated
- Firefox 48 or higher
- Chrome 65 or higher
Detailed system requirements can be found here.
Show Teams requirementsHide Teams requirements
Microsoft Windows:
System:
- At least 1.6 GHz (or higher), 2 core
- At least 4.0 GB RAM
- At least 3.0 GB of available disk space
- 1024 x 768 pixels screen resolution or higher
- Graphics hardware acceleration requires DirectX 9 or higher, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update)
OS:
- Windows 10, Windows 10 on ARM
- Windows 8.1
- Windows Server 2019, Windows Server 2016
- Video calls and meetings:
- Requires 2-core processor. For higher video/screen share resolution and frame rate, a 4-core processor or better is recommended.
Mac OS X:
System:
- Intel Core Duo processor
- 4,0 GB RAM
- 1,5 GB of available disk space
- 1280 x 800 screen resolution or higher
OS:
- One of the three most recent versions of macOS. You can find information about the latest macOS versions, and how to upgrade your version of macOS, here.
Video calls and meetings:
- Requires 2-core processor. For higher video/screen share resolution and frame rate, a 4-core processor or better is recommended.
Linux:
System:
- 1.6 GHz (or higher) (32-bit or 64-bit), 2 core
- 4,0 GB RAM
- 3,0 GB of available disk space
- 1024 x 768 Pixel screen resolution or higher
- 128 MB graphics memory
OS:
- Linux-Distribution, which can install DEB or RPM e.g.: Ubuntu 16.04 LTS, 18.04 LTS, Fedora 30 Workstation, RHEL 8 Workstation, CentOS 8
Video calls and meetings:
- Requires 2-core processor. For higher video/screen share resolution and frame rate, a 4-core processor or better is recommended.
Detailed system requirements can be found here.
WebEx Tutorials 
- Use the WebEx App as an Attendee
- Change the Audio and Video Settings in WebEx
- Register for and Join a WebEx Session as an Attendee
- The Proper Etiquette in Video Conferences
Contact
In case of questions prior to class start, please send an e-mail as a reply to your order confirmation you received.
In case of questions during your training, please contact the trainer or send an e-mail to the address provided within the virtual classroom which will connect you to our technical team.
