Cisco Customer Success Manager (DTCSM)

 

Course Overview

The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

How you'll benefit

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification exam

Who should attend

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Prerequisites

This course has no formal prerequisites, but we recommend that you have:

  • Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Course Objectives

After taking this course, you should be able to:

  • Describe the role of the Customer Success Manager
  • Describe the tools that the Customer Success Manager uses to ensure customer experience
  • Describe the lifecycle approach to customer experience

Prices & Delivery methods

Online Training
Modality: L

Duration 3 days

Price
  • Eastern Europe: 1,950.— €
  • Cisco Learning Credits: 22
Classroom Training
Modality: C

Duration 3 days

Price
  • Eastern Europe: 1,950.— €
  • Turkey: 2,290.— €
  • Bulgaria: 2,290.— €
  • Croatia: 2,290.— €
  • Lithuania: 2,290.— €
  • Romania: 2,290.— €
  • Serbia: 2,290.— €
  • Slovakia: 2,290.— €

  • Cisco Learning Credits: 22
E-Learning
Modality: P

Duration 180 days

Price
  • Eastern Europe: US$ 800.—

Schedule

English

1 hour difference

Online Training Time zone: British Summer Time (BST) Guaranteed date!
Online Training Time zone: Greenwich Mean Time (GMT)
Guaranteed date:   We will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).

Europe

France

Paris This is a FLEX course.   Time zone: Europe/Paris Enroll:
for online training
for classroom training
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).