ITIL® 4 Specialist Create, Deliver & Support (CDS) (ITIL4CDS)

 

Course Overview

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

  • Service design price and orchestration
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service Desk
  • Incident management – detection and resolution
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Who should attend

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Roles include:

  • Service Desk Directors/Managers;
  • IT Infrastructure & Support Directors/Managers;
  • Problem, Change, and Release Managers;
  • DevOps Directors/Managers;
  • Continual Improvement Program/Project Directors/Managers;
  • Senior Service & Support Analysts;
  • Process/Practice Owners;
  • Service Level Management Directors/Managers

Prerequisites

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

Please take a look at our ITIL V4 Foundation training

Course Objectives

Understand how to plan and build a service value stream to create, deliver, and support services:

  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS

Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:

  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices

Learn how to create, deliver, and support services:

  • Discover how to prioritize, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Prices & Delivery methods

Online Training
Modality: U

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 1,500.— €
Classroom Training
Modality: G

Duration 3 days

Price (excl. tax)
  • Eastern Europe: 1,500.— €

Schedule

English

1 hour difference

Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).

Europe

Italy

Online Training This is a FLEX course in Italian language.   Time zone: Europe/Rome Enroll
Online Training This is a FLEX course in Italian language.   Time zone: Europe/Rome Enroll
Online Training This is a FLEX course in Italian language.   Time zone: Europe/Rome Enroll
Online Training This is a FLEX course in Italian language.   Time zone: Europe/Rome Enroll
Online Training This is a FLEX course in Italian language.   Time zone: Europe/Rome Enroll
Online Training This is a FLEX course in Italian language.   Time zone: Europe/Rome Enroll
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).