Course Overview
The ITIL® Expert Certificate in Managing across the Lifecycle is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in IT Service Management.
The purpose of this course is to impart and test knowledge across the contents of the ITIL® core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL® books.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Expert examination in Managing across the Lifecycle worth 5 credits.
Who should attend
This course is aimed at individuals who require a business and management-level understanding of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
The course will also be of benefit to individuals seeking to attain the ITIL® Expert in IT Service Management and who wish to obtain this qualification as final mandatory modules leading to ITIL® Expert. This course and success in the associated examination is also a prerequisite for any individuals wishing to study for the ITIL® Expert in IT Service Management.
Prerequisites
Candidates must already hold the ITIL® Foundation Certificate in IT Service Management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL® Lifecycle or Capability stream qualifications. Documentary evidence of this level of certification will be required before admission to the ITIL® Expert Managing across the Lifecycle examination is granted.
Course Objectives
This course will enable participants to:
- Appreciate and analyse IT Service Management business and managerial issues.
- Manage the planning and implementation of IT Service Management.
- Manage strategic change.
- Carry out Risk Management.
- Understand managerial functions.
- Understand organisational challenges.
- Conduct lifecycle project assessment.
- Understand complementary industry guidance and tool strategies.
Course Content
Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the Lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The Instructor will work with Learners on to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.
The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.