Microsoft Customer Insights – Journey (MB-220T00)

 

Course Overview

This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Who should attend

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 for Marketing for businesses.

Certifications

This course is part of the following Certifications:

Prerequisites

Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles.

Course Objectives

After completing this course, you will be able to:

  • Configure advanced settings
  • Manage marketing content, templates and integrations
  • Create and manage leads
  • Design and create marketing forms and pages
  • Create and manage segments
  • Set up and launch customer journeys
  • Create and manage events
  • Distribute and analyze surveys

Course Content

  • Marketing Application Configuration
  • Leads
  • Marketing Forms and Pages
  • Segments and Lists
  • Marketing Emails
  • Customer Journeys
  • Insights
  • Events
  • Surveys
  • Results

Prices & Delivery methods

Online Training
Modality: L

Duration 4 days

Price
  • Eastern Europe: 850.— €
Classroom Training
Modality: C

Duration 4 days

Price
  • Eastern Europe: 850.— €

Schedule

English

1 hour difference

Online Training This is a FLEX course. Time zone: Eastern European Time (EET)
Online Training This is a FLEX course. Time zone: Eastern European Time (EET)
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: British Summer Time (BST)

2 hours difference

Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)

6 hours difference

Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)

7 hours difference

Online Training Time zone: Central Standard Time (CST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).

Europe

Germany

 Hamburg This is a FLEX course.   Time zone: Europe/Berlin Enroll:
for online training
for classroom training
Hamburg This is a FLEX course.   Time zone: Europe/Berlin Enroll:
for online training
for classroom training
Frankfurt This is a FLEX course.   Time zone: Europe/Berlin Enroll:
for online training
for classroom training
Berlin This is a FLEX course.   Time zone: Europe/Berlin Enroll:
for online training
for classroom training
Berlin This is a FLEX course.   Time zone: Europe/Berlin Enroll:
for online training
for classroom training

Greece

 Athens This is a FLEX course.   Time zone: Europe/Athens Enroll:
for online training
for classroom training

Switzerland

Basel Enroll
Bern Enroll
Zurich This is a FLEX course.   Time zone: Europe/Zurich Enroll:
for online training
for classroom training
Zurich This is a FLEX course.   Time zone: Europe/Zurich Enroll:
for online training
for classroom training
Zurich This is a FLEX course.   Time zone: Europe/Zurich Enroll:
for online training
for classroom training
Zurich This is a FLEX course.   Time zone: Europe/Zurich Enroll:
for online training
for classroom training
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).