ITIL® Planning, Protection and Optimization (ITILPPO) – Outline

Detailed Course Outline

Introduction

  • PPO in the context of the service lifecycle
  • Service optimization
  • Service design basics
  • The role of design coordination within PPO

Principles

  • Service Management as a Practice
  • What is Service?
  • Service Management and Business Value
  • Processes in the Service Lifecycle

Processes

  • Capacity Management
  • Availability Managamenet
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Risk Management

Technology

  • Technology and Tooling
  • Good Practice
  • Challenges, CSFs and Risks

Organisation

  • Planning, Protection and Optimisation Roles and Responsibilities
  • Common Service Activities
  • Continual Service Improvements