Detailed Course Outline
Introduction:
- Purpose, Goals and Objectives
- Scope of Service Transition
- Interfaces with Other Lifecycle Phases
- Service Transition and Business Value
Principles:
- Utility and Warranty
- Managing Communications and Commitment
- Managing Organisational and Stakeholder Change
- Stakeholder Management
- Challenges, CSFs and Risks
Processes:
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Knowledge Management
- Service Transition Planning and Support
Technology:
- Change workflow Engine
- Deployment tools
- Test tools
Organisation:
- Roles and Responsibilities
- Organisational Context