Course Overview
The ITIL® Intermediate Certificate in Service Transition forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL® Service Management Expert qualification. It will give candidates a deep level of understanding of Service Transition processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL® Intermediate examination in Service Transition worth 3 credits.
Who should attend
This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a detailed understanding of the ITIL® Service Transition phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
Individuals who may find this course of interest include IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL® Expert qualification in IT Service Management.
Prerequisites
There is a pre-requisite for taking certification exam to attend accredited training and to have ITIL® Foundation certificate. However you can attend on course only without taking exam nevertheless.
Course Objectives
This course will enable participants to:
- Understand the importance of Service Management as a Practice
- Lead discussions on Service Transition
- Understand Service Transition Principles and Processes
- Carry out common Service Transition activities
- Organise Service Transition effectively
- Recognise Service Transition functions and technology-related activities
- Understand how to implement Service Transition
- Understand and analyse challenges, Critical Success Factors and risks related to Service Transition
Course Content
This three day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage. Including a review of Service Transition activities including transition planning and support, knowledge management, service asset and configuration management, change management and service validation.