Implementing Cisco Collaboration Applications (CLICA)

 

Course Overview

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.


How You'll Benefit

This course will help you:

  • Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
  • Prepare for the 300-810 CLICA exam

Who should attend

  • Collaboration engineers
  • Collaboration administrators

Certifications

This course is part of the following Certifications:

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Course Objectives

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot Chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

Prices & Delivery methods

Online Training
Modality: L

Duration 5 days

Price
  • Eastern Europe: 2,625.— €
  • Cisco Learning Credits: 43
Dates and Booking
Request a date
Classroom Training
Modality: C

Duration 5 days

Price
  • Eastern Europe: 2,625.— €

  • Cisco Learning Credits: 43
Dates and Booking
Request a date
E-Learning
Modality: P

Duration 180 days

Price
  • Eastern Europe: US$ 1,000.—
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Schedule

English

1 hour difference

Online Training Time zone: Greenwich Mean Time (GMT)
Online Training This is a FLEX course. Time zone: Eastern European Time (EET)
Online Training This is a FLEX course. Time zone: Eastern European Summer Time (EEST)
Online Training Time zone: British Summer Time (BST)
Online Training This is a FLEX course. Time zone: Eastern European Summer Time (EEST)
Online Training This is a FLEX course. Time zone: Eastern European Summer Time (EEST)
Online Training This is a FLEX course. Time zone: Eastern European Summer Time (EEST)

2 hours difference

Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)
Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)
Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)
Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)

3 hours difference

Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)
Online Training This is a FLEX course. Time zone: Gulf Standard Time (GST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).

Slovenia

Ljubljana Enroll

Poland

 Warsaw This is a FLEX course.   Time zone: Europe/Warsaw Enroll:
for online training
for classroom training
Warsaw This is a FLEX course.   Time zone: Europe/Warsaw Enroll:
for online training
for classroom training
Warsaw This is a FLEX course.   Time zone: Europe/Warsaw Enroll:
for online training
for classroom training
Warsaw This is a FLEX course.   Time zone: Europe/Warsaw Enroll:
for online training
for classroom training

Bulgaria

Sofia Enroll

Czech Republic

Prague Enroll

Slovakia

Bratislava Enroll
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).