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Cisco Customer Success Manager (CSMS)

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service deliver on the up front, agreed upon and purchased business outcome.

Prerequisites

Exams

820-602 DTCSM

Recertification

The Cisco Customer Success Manager Specialist certification is valid for two years. To recertify:

  • Pass the current version of DTCSM exam
 
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